Our two-day virtual conference on 21–22 November will bring together professionals who are listening to, learning from and using people’s feedback to develop and improve health and care services. We will explore how the current strain on services makes listening to people more difficult but even more important, at a time when public satisfaction with the NHS is at an all-time low.

Join us to hear about listening techniques and tools, how to turn feedback into tangible action and meaningful change, and to learn about the stories that data alone cannot tell. We will discuss the challenge of integrating people’s voices into the design of health and care services, and how to ensure their stories shape the core of care. At a challenging time for the NHS, we hope to focus on putting people – both staff and patients – at the heart of the debate about the future of the NHS. Join us to take part in this discussion and learn how to better listen and then act on the truths that emerge from listening to people.