Delivering Universal Personalised Care

The NHS Long Term Plan states that personalised care will become ‘business as usual’ across the health and care system. Universal personalised care: Implementing the Comprehensive Model confirms how NHS England and NHS Improvement will do this by 2023/24. It is the action plan for the rolling out personalised care across England and follows a decade of evidence-based research working with patients and community groups.

This plan lists 21 actions, to be delivered with partners from across national and local government, and organisations from across health, care, voluntary and community-based sectors. These actions built on progress made in areas already delivering the Comprehensive Model for Personalised Care and include introducing quality standards and increased metrics to demonstrate impact; developing workforce skills and working with Royal Colleges to update their curriculums.

The key commitments and actions by 2023/24 are:

1. Personalised Care will benefit up to 2.5 million people giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life;
2. Over 1,000 trained social prescribing link workers will be in place by 2020/21 rising further by 2023/24, with the aim that over 900,000 people are able to be referred to social prescribing schemes by then. Social prescribing link workers connect people to wider community support which that can help improve their health and well-being and to engage and deal with some of their underlying causes of ill health.
3. 200K people will have a personal health budget so they can control their own care, improve their health experiences and experience better value for money services over a “one size fits all” approach;
4. 750,000 people have a personalised care and support plan to manage their long term health conditions;
5. Develop the skills and behaviours of 75,000 clinicians and professionals through practical support to use personalised care approaches in their day-to-day practice
6. That we deliver universal implementation of the Comprehensive Model of Personalised Care across England, which fully embeds the six standard components – shared decision making; personalised care and support planning; enabling choice; social prescribing and community based support; supported self management; and personal health budgets and integrated personal budgets – across the NHS and the wider health and care system.