Author: Esther Ainley

Resource Type: Case study

Categories: Coproduction

Publishing body: Picker

  • Key findings from the events
    Preventative measures such as screening are not well understood or considered important.
  • The ability to easily access diagnostic treatment is considered more important.
  • GP appointments: a lack of English is a barrier to making an appointment, difficulty with getting appointments by telephone,difficulty with translation due to some doctors having regional or international accents.
  • A lack of information available in community languages about treatment and next steps.
  • No information had been received about screening appointments.
  • Information by the NHS to Eastern European patients were either in English or poorly translated. Rosmini Centre volunteers helped these patients understand the meaning.
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