Improving access to cancer services for Eastern and Central European communities
19 October 2022
Author: Esther Ainley
Resource Type: Case study
Publishing body: Picker
Key findings from the events
Preventative measures such as screening are not well understood or considered important.
The ability to easily access diagnostic treatment is considered more important.
GP appointments: a lack of English is a barrier to making an appointment, difficulty with getting appointments by telephone,difficulty with translation due to some doctors having regional or international accents.
A lack of information available in community languages about treatment and next steps.
No information had been received about screening appointments.
Information by the NHS to Eastern European patients were either in English or poorly translated. Rosmini Centre volunteers helped these patients understand the meaning.