Author: Esther Ainley
Resource Type: Case study
Categories: Coproduction
Publishing body: Picker
- Key findings from the events
Preventative measures such as screening are not well understood or considered important. - The ability to easily access diagnostic treatment is considered more important.
- GP appointments: a lack of English is a barrier to making an appointment, difficulty with getting appointments by telephone,difficulty with translation due to some doctors having regional or international accents.
- A lack of information available in community languages about treatment and next steps.
- No information had been received about screening appointments.
- Information by the NHS to Eastern European patients were either in English or poorly translated. Rosmini Centre volunteers helped these patients understand the meaning.
