The Patient Experience Library’s annual overview of patient experience evidence.
The research studies, by patient voice organisations, health charities, academic institutions and policy think tanks, show a variety of approaches. Formal research is grounded in theory, and quality assured through clarity of method and peer review. Other evidence gathering is less formal, but is based on long-term relationship building in local communities, leading to trusted dialogue and deep insight.
Put together, all of these sources and methods create a rich source of knowledge for an NHS that wants to be both person-centred and evidence based.