Author: NHSEngland

Resource Type: Guidance & toolkit

Categories: Personalised care and support planning

Publishing body: NHS

In order to prepare for the pressures and increased demand on services during the Winter period, ICBs and PCNs need to consider how to address issues around access and more flexibly meet the needs of patients, ranging from people who become ill and use services infrequently, to those with more complex needs who require multidisciplinary support to offer more proactive and personalised care

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