From listening to action: voices of people and communities (virtual)

Almost everyone working in health and care agrees that users’ experiences should drive the design and improvement of services. There are strong moral and ethical reasons for listening to people’s voices, but, in the current context of the health and care system, how can services ensure that listening to people’s voices is a priority and leads to meaningful change?

Building Blocks of “Better”

Building Blocks of "Better" is a report published by the Local Area Coordination Network in March 2021 as a follow-on piece to their Annual Conference in November 2020. The report provides commentary on the 10 speeches given at the conference around the 10 key Principles of Local Area Coordination. 

The virtual health and care experience

National Voices' insight report, The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience, was based on a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations.

2021 – A Year of Action on the Roll Out of Personalised Care

The Coalition has launched a series of new workstreams as we begin to implement a year of action on the roll out of personalised care. The first three priorities are health inequalities, the treatment backlog and the patient experience of health and care during the pandemic. The workstreams will develop practical outputs which are of use widely across health and social care.

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